Refund Policy

At SecurePayy, customer satisfaction and transparent service practices are important to us. This Refund Policy outlines the conditions under which refunds may be processed for transactions and services offered through our platform.

General Policy

Most services provided through SecurePayy, including money transfers, bill payments, mobile recharges, AEPS transactions, BBPS services, and other digital financial services, are processed electronically and in real-time. Therefore, completed and successful transactions are generally non-refundable.

Eligible Refund Cases

A refund may be considered under the following circumstances:

• The transaction amount has been debited from the customer's account, but the service was not successfully completed.
• Duplicate payment was made due to a technical error.
• Transaction failed because of a system or network issue and the amount was deducted.
• Refund is required as per applicable regulatory guidelines or partner policies.

Non-Refundable Cases

Refund requests will not be accepted in the following situations:

• Incorrect details entered by the customer, including mobile number, account number, or beneficiary information.
• Successfully completed transactions.
• Delays caused by banks, payment gateways, telecom operators, or third-party service providers.
• Services that have already been delivered or utilized.
• Any dispute raised after the prescribed claim period.

Refund Processing Time

If a refund request is approved:

1. The refund will be initiated after verification of the transaction.
2. Refunds are generally processed within 5 to 10 business days.
3. The actual credit timeline may vary depending on the customer's bank or payment service provider.

Refund Request Procedure

To request a refund, customers should contact our support team with the following details:

• Transaction ID or reference number.
• Registered mobile number.
• Date and amount of the transaction.
• Description of the issue encountered.

Our team will investigate the matter and provide an update as soon as possible.

Chargebacks and Disputes

Unauthorized chargebacks or false disputes may result in temporary suspension or permanent termination of services. Customers are encouraged to contact SecurePayy support before initiating any dispute with their bank or payment provider.

Third-Party Services

Certain services are provided through banking partners, payment gateways, telecom operators, and other third-party providers. Refund decisions related to such services may be subject to the policies and procedures of the respective service providers.

Policy Updates

SecurePayy reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions regarding refunds or require assistance, please contact SecurePayy through our official customer support channels. Our team will review your request and provide appropriate guidance.